Showing posts from April, 2019

Revisiting Crucial Conversations

It's inevitable. Interact with people, and you'll find a need for knowing how to have crucial conversations and/or confrontations. Since it's been awhile, I thought I might share some of my notes and a presentation I created a few years ago.

Go Crucial - Created with Haiku Deck, presentation software that inspires

Over time, I've realized that while these books are very helpful to me, for others, they may not be. After all, one's brain absorbs what it needs or thinks it needs, and that's true in this case.

Some of my favorite take-aways from the books, I keep written in memo pad that I carry around with me.
Whenever I believe I'll be having a crucial conversation/confrontation, or simply want to review, I revisit my notes...the following is my "cheat sheet" so I don't have to read the books over again. However, I would definitely encourage you to visit or Barnes and Noble ( and pick up copies of these powerful …