Thursday, December 21, 2017

Q&A with a CTO: Striving for Balance



A few weeks ago, I received a Twitter DM from a colleague in another state. After going back-n-forth in Twitter DMs, I decided to explore the topic as a full blown blog entry. Here's the lead for the TCEA Technotes blog entry that just came out earlier this week:

Dear TCEA Responds:

I am a new CTO/Tech Director and love this article at TCEA’s Technotes blog (First Things First). I need to better understand how my staff works. A part of that involves tracking their work to better understand the organization as you recommend. We have the break fix tracking software. I’m thinking more of something project oriented and time tracking. My concern is my coaches are spending too much time on fixing broken equipment and not enough on curriculum support. My network and hardware specialists may be spending too much time waiting for things to go down, if that makes sense. Do you have any software recommendations for doing that?
Thanks, Mike

Dear Mike:

Thanks for the wonderful feedback about the First Things First blog entry. Now, on to your question, What’s the best way to track your staff’s work?  Several approaches can work. Before we jump into those, it’s worth asking the question, “What will you do with the data you gather about your staff’s work tasks?”

If you want to read the rest of my response, you'll want to read the complete blog entry.



Everything posted on Miguel Guhlin's blogs/wikis are his personal opinion and do not necessarily represent the views of his employer(s) or its clients. Read Full Disclosure

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