Thursday, April 21, 2016

CTO's Role - Sharing Silent Successes

"As an IT leader, your successes are silent and your failures are publicized."
A few weeks ago, Eric Scheninger posted a quote I immediately shared with folks at home and work:

"@NMHS_Principal: - Tell your story as it happens, take pictures of kids doing great work when observing, blog about successes #PAESSPCHAT"

As a technology director, it's easy to blog or share about what you and/or your Instructional Technology team members are doing. After all, they work directly with students and staff, making it easy to create digital stories that can be shared. But what about the people in the shadows who do so much awesome work but seldom get recognized?

For a CTO, the work these unknown do-ers engage in does mean the difference between success and failure for the organization. Those jobs can include any of the following:
  1. Hanging up wireless access points
  2. Setting up computers
  3. Network device or infrastructure configuration design/setup
  4. Providing end-user trouble-shooting
  5. Processing purchase requisitions and purchase orders.
  6. Database/account management
  7. Web site support and training
How do you share those silent successes with others in a way that makes that work real to the end-user, the customer, the people you serve?

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Everything posted on Miguel Guhlin's blogs/wikis are his personal opinion and do not necessarily represent the views of his employer(s) or its clients. Read Full Disclosure

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