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Job Posting - Director of Desktop Services #tcea13
Director of Desktop Services Full posting is at: https://judsonisd.cloud.talentedk12.com/hire/ViewJob.aspx?JobID=108 JOB DESCRIPTION The Director of Desktop Services, under the direction of the Chief Technology Officer, manages the installation, configuration, maintenance, support, and repair of district computers, tablets, peripherals, and audio/visual equipment. The Director of Desktop Services manages the technical staff that performs said computer management and the helpdesk support.
EDUCATIONAL AND CERTIFICATION REQUIREMENTS
Bachelor’s Degree in C.I.S., education, or related discipline with at least three years’ experience in related field.
Prior employee supervision preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Experience in managing a service staff
Knowledgeable of computer hardware, software applications, computer operating systems, and network operating systems
Strong troubleshooting skills
Good communication and writing skills
Strong ability to work with others
Experience training staff on new applications and skills
DUTIES AND RESPONSIBILITIES
Manages and supervises the technical staff that performs computer support, installation, and repair.
Manages and supervises helpdesk support.
Directs computer technicians in computer repair assignments, responsibilities, and priorities.
Directs Desktop Services’ Lead in setting responsibilities and priorities.
Directs helpdesk staff in setting responsibilities and priorities.
Maintains inventory database of district computer equipment.
Maintains parts inventory pool.
Supports Judson ISD standard software and coordinates administration of several major software packages, such as anti-virus and systems management software.
Manages scheduling and prioritization of helpdesk requests with an eye on customer service and closure metrics.
Plans and executes installation of new computer systems.
Manages and coordinates VDI environment with assistance of Desktop Services’ Lead.
Cooperates with Network Services to develop desktop automation tools and procedures
Works with Instructional Technology to support their initiatives.
Works collaboratively with other departments and campuses in planning work and supporting their activities.
Oversees district technology procurement and price quoting.
Maintains Judson ISD Technology Purchasing Handbook on the Intranet.
Conducts quarterly pricing reviews of equipment on Judson ISD Technology Purchasing Handbook.
Supports multimedia installations, including the JISD Board Room.
Keeps files supporting purchasing decisions and ensures that purchases confirm to state purchasing laws and District policy and procedures.
Creates timely metrics to monitor and improve quality of help desk and repair services.
Collaborated with other professionals in the industry to stay abreast of issues and trends.
Performs other duties as assigned.
MENTAL DEMANDS Ability to communicate effectively (verbal and written), interpret policies and procedures, reason, read, understand verbal instructions, analyze, differentiate, coordinate, compile, instruct, and maintain emotional control.
PHYSICAL DEMANDS Ability to lift and/or carry moderate weight (15-44 pounds), sit, stand, walk, climb stairs or ladder, reach, repetitive hand motions, hear, speak, travel infrequently within the District and occasionally outside the district/county, may experience prolonged and irregular work hours, and work with frequent interruptions.
PAY SCALE: PO5 NUMBER OF DAYS: 226 The Judson School District considers applicants for all positions without regard to race, color, national origin, age, religion, sex, marital or veteran status, the presence of a medical condition, disability, or any other legally protected status. Revised 2/4/2013
Overview: This blog entry shares my first attempts to use a Chromecast HDMI dongle to stream non-supported Chrome browser video formats (MKV, AVI) using Chrome add-ons, as well as shares 3 tips. The 3 tips include: 1) Dealing with Non-HDMI television; 2) Chromecast Unfriendly Networks; 3) Streaming from Mobile Devices.
Question: I have some digital video files in MP4, AVI, MKV formats on my computer in my upstairs office. I want to watch them on my HDMI capable television without hooking the computer up directly to my television using my home wireless network and a Chromecast--which I bought this holiday. How do I do that?Response: As I considered this question, I realized that I'd done practically no research on this prior to purchasi…
Register today for Education on Air: It Takes a Teacher, a free online conference to connect educators around the globe. On December 3rd, attendees will have access to 100+ sessions featuring renowned thought leaders and opportunities to learn about how Google tools can be used to boost student engagement, collaboration and productivity.
Everything posted on Miguel Guhlin's blogs/wikis are his personal opinion and do not necessarily represent the views of his employer(s) or its clients. Read Full Disclosure
"What's Office 365?" asked a second grade teacher last week at a casual meeting. "My district is moving from what we have now to that." The transition, of course, was from MS Exchange and web-based email to Office 365. For the school district, moving to Office 365 will result in much greater efficiency and functionality than they have ever enjoyed. But that means this large urban school district has a lot of professional learning to engage in. Note: This blog entry originally published by TCEA TechNotes Blog the week of 07/4/2016. Be sure to follow the TCEA TechNotes Blog for updates and great resources! Also, note that you can sign up for free professional learning sessions!If you are a teacher in a district that is launching Office 365 in August, you have some time to get ready. Take these ten steps (five in this blog entry, five more in the sequel) to ensure you are successful in supporting blended learning opportunities that the new federal Every Student Suc…