MyNotes: Diigo and Turning the Tables on Critical Trolls

When Diigo switched over to Premium, users had to wait a week to see what might result. They took quite a bit of heat about it, a little from this blog and more via email. As I pointed out to Diigo in emails, their sudden change in pricing policy without open discussion rightfully raised some questions about their service.

Simply, the Diigo team failed to take some simple facts into account. At this point, it would be pointless to revisit those here. You can read some of the points and the responses online. You can even view the new Premium features, where educators and basic users have unlimited highlighting. I suspect that since I received these links in an email, I'm obliged to share them with you:

Revised plan: http://www.diigo.com/premium

User communication:

http://blog.diigo.com/2010/09/10/a-week-after-premium-accounts-roll-out/
http://blog.diigo.com/2010/09/13/diigo-updates-its-free-premium-model/
http://groups.diigo.com/group/Diigo_HQ/content/what-is-go-premium-button-1877568#43
http://groups.diigo.com/group/Diigo_HQ/content/what-is-go-premium-button-1877568#53

It seems silly to point it out, but without the complaints, Diigo's premium plan would not look like the revised plan. Diigo listened to the changes espoused and then made them. But as one commenter pointed out, the crisis of confidence had set in for some.

Though I could certainly have claimed a premium account, probably for free, I decided to abandon Diigo and switch to something else. It was a busy week, I was down ill, and decided that QuickFox might do the job for me. Well, not quite but it worked OK.

Tonight, I remembered that Google Toolbar's allowed sharing. It worked really well with the information below from Seth Godin's blog below, doing exactly what I needed.

In my case, it's being able to highlight text on a screen, and then save it to my blog for note-taking with a link to the original site. This works quite well for me.

Seth's Blog: Turning the tables on critical trolls: "How to deal with the colleague/board member/voter who is quick to criticize whatever you're proposing?I start with this: do we agree that there's a problem? An opportunity?

Do we agree that we need to take action, that something needs to be done, that there's an opportunity here?If we don't agree on that, then don't waste time listening to my solution. Before we do that, let's spend more time deciding if there's a problem or opportunity here.

Once we agree on that, then the response seems simple: 'What do you think we should do?'

'Be specific.'

- Sent using Google Toolbar"
What do I think WE, educators, should do? Well, you need to find a solution that works for you, your students and then be prepared to discuss what to do when that solution changes.

Be specific...consider that Google Toolbar looks pretty good and it's free, works with Internet Explorer and Firefox. You can even share to Delicious.com and a host of other services. Try it out in lieu of Diigo and see what your experience is.

If you're using Chrome, just add the Shareaholic Share Button and you're ready to go with same features needed to highlight content and then share it with others via Delicious, Twitter, Facebook, Blogger and a host of other services.

Other possibilities include iCyte.com or Evernote.com or whatever you want.


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Everything posted on Miguel Guhlin's blogs/wikis are his personal opinion and do not necessarily represent the views of his employer(s) or its clients. Read Full Disclosure

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